Serving With Integrity Since 1987
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CHOOSING THE RIGHT TOUR COMPANY IS VERY IMPORTANT!
• Pilgrim Tours has the appropriate insurance, financial reserves, trade association affiliation and client accountability that makes us a leader in our industry. When dealing with any tour operator, you must be assured that they carry the proper insurance coverage and are a member of a reputable US trade organization (NTA or USTOA). Always check review sites such as Google, Trustpilot or TripAdvisor to verify that a company is who they say that they are and clients are happy with their service. A reputable company will always hold advance payments in a non-operating reserve account and use them only as funding for the specific tour package that is booked for the client.
• 24 Hour Emergency Contact. With Pilgrim, not only do you have a 24 hour service coverage, you will also have our personal cell numbers. This represents a great value and comfort for those left at home.
• Our Own Group Air Department. Our group contracts are the best in the industry and we control the ticketing. This is not the case with many tour operators.
• Some Web Sites are pretending to be tour operators. Most of these sites are part time sales efforts similar to sites available a few years ago, many of which are now out of business. Do not trust web sites that cannot correctly answer the questions below. Do not trust web sites that do not answer the phone, or answer in a generic way without mentioning the company name.
• Foreign Tour Operators have very little accountability to a US client. If you use a foreign-based operator, it is very difficult to get a refund no matter what they may promise you. In addition to refund complications, insurance coverage, claims and unrealized package inclusions can become a nightmare to recover. Given the current financial difficulty in many countries, do not think that your tour dollars are safe when you transfer them out of the country.
Financially, ethically, professionally, you can count on Pilgrim Tours!
• 24 Hour Emergency Contact. With Pilgrim, not only do you have a 24 hour service coverage, you will also have our personal cell numbers. This represents a great value and comfort for those left at home.
• Our Own Group Air Department. Our group contracts are the best in the industry and we control the ticketing. This is not the case with many tour operators.
• Some Web Sites are pretending to be tour operators. Most of these sites are part time sales efforts similar to sites available a few years ago, many of which are now out of business. Do not trust web sites that cannot correctly answer the questions below. Do not trust web sites that do not answer the phone, or answer in a generic way without mentioning the company name.
• Foreign Tour Operators have very little accountability to a US client. If you use a foreign-based operator, it is very difficult to get a refund no matter what they may promise you. In addition to refund complications, insurance coverage, claims and unrealized package inclusions can become a nightmare to recover. Given the current financial difficulty in many countries, do not think that your tour dollars are safe when you transfer them out of the country.
Financially, ethically, professionally, you can count on Pilgrim Tours!
QUESTIONS THAT MUST BE ASKED BEFORE YOU PURCHASE A TOUR PRODUCT:
ABOUT OUR COMPANY
NATIONAL TOUR ASSOCIATION MEMBER
BETTER BUSINESS BUREAU
