Choosing The Right Tour Operator is Very Important!  

Many large and small tour operators have gone out of business over
the last 6 years, taking the client's tour payments with them.

1. Some Web Sites are pretending be tour operators. Most of these sites are part time sales efforts similar to sites available a few years ago, many of which are now out of business. Do not trust web sites that cannot correctly answer the questions below. Do not trust web sites that do not answer the phone, or answer in a generic way without mentioning the company name.

2. Many Travel Agencies are trying to function as a tour operator. Because of the cutback in travel agency commissions, travel agencies have gone out of business at an alarming rate. In an attempt to bring in new revenues, they are also attempting to be tour operators without the necessary financial stability and insurance that genuine tour operators are required to carry. 

3. Foreign Tour Operators have very little accountability to a US client. If you use a foreign-based operator, it is very difficult to get a refund no matter what they may promise you. In addition to refund complications, insurance coverage, claims and unrealized package inclusions can become a nightmare to recover. 

4. Many Tour Operators are without appropriate insurance, trade association affiliation and accountability. When dealing with any tour operator, you must be assured that they carry the proper insurance coverage and are a member of a reputable US trade organization (NTA or USTOA). Always check the Better Business Bureau rating.  Be very careful when dealing with a smaller office that does not have to prove financial strength or carry important coverage for itself or for clients.

5. 24 Hour Emergency Contact. With Pilgrim, not only do you and your staff have a 24 hour service coverage, you will also have our personal cell numbers. This also represents a great service and comfort for those left at home.

6. Our Own Group Air Department. Our group contracts are the best in the industry and we control the ticketing.  This is not the case with many tour operators.

You can count on Pilgrim Tours!

QUESTIONS THAT MUST BE ASKED BEFORE YOU PURCHASE A TOUR PRODUCT:

1. Are you a member of a tour operator association that requires that you maintain a standard of ethical conduct?

2. Do you carry "Error & Omissions Insurance" and appropriate "Liability Coverage" for your client's protection?  Does this coverage require that you prove financial stability and carry additional liability coverage from your vendors.

3. What is your standing with the "Better Business Bureau?"

About Our Company
Since 1987, we have been providing quality domestic and international group tours. Prior to opening Pilgrim, the owner of the company had 12 years of domestic and international tour management experience. Our courteous staff is comprised of proficient individuals, many of whom are veterans in the industry. We hold special contracts for airfare, hotel and other travel components that translate into a product of excellent value. Our tours are handled by qualified, friendly directors, safe and courteous drivers, and knowledgeable local guides who are experts on their regions. We use only modern motor coaches with climate control and comfortable seats. All international accommodations are rated 4 star or higher (some custom private groups request 3-3 1/2 star accommodations), and our tour programs include the best of each region with a combination of historical, cultural, scenic and spiritual variety mixed for your enjoyment.
Our goal is to provide you with a worry free well planned schedule resulting in wonderful memories that will last a lifetime.

National Tour Association Member
Pilgrim has many years membership in the National Tour Association, the leading group travel association promoting excellence in product and conduct in North America and the Better Business Bureau. Your tour is covered by our Tour Operator’s Professional Liability Policy which includes a 1 million dollar "Errors & Omissions Insurance" policy and secures virtually every aspect of the tour. We require liability certificates of proper coverage from our vendors in addition to our own coverage.
 

Client Comments - Click Here

"Pilgrim Tours - Member of NTA, Better Business Bureau, and IATA"