CHOOSING THE RIGHT TOUR COMPANY IS VERY IMPORTANT!
Many large and small tour
operators have gone out of business over
the last 8 years, taking the client's tour payments with them.
Sites are pretending to be tour operators. Most of these
sites are part time sales efforts similar to sites available a few years
ago, many of which are now out of business. Do not trust web sites that
cannot correctly answer the questions below. Do not trust web sites that
do not answer the phone, or answer in a generic way without mentioning
the company name.
Many Travel Agencies are trying to function as a tour operator.
Because of the cutback in travel agency commissions, travel agencies
have gone out of business at an alarming rate. In an attempt to bring in new
revenues, they are also attempting to be tour operators without the
necessary financial stability and insurance that genuine tour operators
are required to carry.
Foreign Tour Operators have very little accountability to a US client.
If you use a foreign-based operator, it is very difficult to get a
refund no matter what they may promise you. In addition to refund
complications, insurance coverage, claims and unrealized package
inclusions can become a nightmare to
Many Tour Operators are without appropriate insurance, trade
association affiliation and accountability. When dealing with any tour operator, you must be assured that they carry the proper
insurance coverage and are a member of a reputable US trade organization
(NTA or USTOA).
Always check the Better Business Bureau rating. Be very careful
when dealing with a smaller office that does not have to prove financial
strength or carry important coverage for itself or for clients.
24 Hour Emergency Contact. With Pilgrim, not only do you have a 24 hour service coverage, you will also have our
personal cell numbers. This represents a great value and comfort
for those left at home.
Our Own Group Air Department. Our group contracts are the best
in the industry and we control the ticketing. This is not the case
with many tour operators.
You can count on Pilgrim
QUESTIONS THAT MUST BE ASKED BEFORE YOU PURCHASE A TOUR PRODUCT:
1. Are you a member of a
tour operator association that requires that you maintain a standard of ethical conduct?
2. Do you carry "Error & Omissions Insurance" and appropriate "Liability
Coverage" for your client's protection? Does this coverage
require that you prove financial stability and carry additional
liability coverage from your vendors.
3. What is your standing with the "Better Business Bureau?"
Difference. Why Choose Pilgrim Tours?
Private Custom Tour or
Choose a Private Tour or join one of our Co-Hosted departures for an
additional savings and guaranteed departure. Because we advertise and
market strictly to the Evangelical Community, most of our groups mix
well together. Special attention is given to combining similar groups.
Start by selling into a scheduled departure and split off to a private
tour if you have enough persons.
Pilgrim has gathered devotional materials for many of our destinations
and make this information available to group leaders.
Marketing Helps - If
Professionally designed brochures, private web itinerary with on-line
reservation capabilities, video promotion, additional sales from our
heavily traveled web site.
Expert group and individual air services, the best land package
contracts in the industry. Many References What ever your destination,
it is likely that we have a group reference nearby.
Our People Make the
Our guides are exceptional, well taught in Biblical History and
practical application. Our office is staffed by expert tour planners -
seasoned professionals who enjoy serving and understand the needs of the
About Our Company
Since 1987, we
have been providing quality domestic and international group tours. Prior to opening Pilgrim, the owner of the company had
12 years of domestic and international tour management experience. Our
courteous staff is comprised of proficient individuals, many of whom are
veterans in the industry. We hold special contracts for airfare, hotel
and other travel components that translate into a product of excellent
value. Our tours are handled by qualified, friendly directors, safe and
courteous drivers, and knowledgeable local guides who are experts on
their regions. We use only modern motor coaches with climate control and comfortable seats. All international accommodations are
rated 4 star or higher (some custom private groups request 3-3 1/2 star
accommodations), and our tour programs include the best of each
region with a combination of historical, cultural,
scenic and spiritual variety mixed for your enjoyment.
Our goal is to provide you with a worry free well planned schedule
resulting in wonderful memories
that will last a lifetime.
National Tour Association Member
Pilgrim has many years membership in the National Tour Association, the
leading group travel association promoting excellence in product and
conduct in North America and the Better Business Bureau. Your tour is
covered by our Tour Operatorís Professional Liability Policy which
includes a 1 million dollar "Errors & Omissions Insurance" policy and
secures virtually every aspect of the tour. We require liability
certificates of proper coverage from our vendors in addition to our own
Pilgrim Tours Financial Position -
Client Comments -
"Pilgrim Tours -
Member of NTA, Better Business Bureau, and IATA"